Policies and Procedures

  At Hamiltonhill FLC we follow policy and guidance from Scottish Government, Care Inspectorate and Glasgow City Council. We regularly review guidelines and policies. These are updated and displayed within the centre and on our website. We ask for parent/carer contributions throughout this process. For further information please see a member of the leadership team or refer to Glasgow city council website.

Data Protection

We collect information about children attending nursery (and also about parents/carers, emergency contacts etc. provided in the annual data check) to allow us to carry out the Council’s functions as the education authority for the City of Glasgow.  This may sometimes involve releasing personal information to other agencies and other parts of the Council, particularly in relation to child protection issues or criminal investigations, and it may also be used for research purposes (see the link below for more details regarding this).

Information held by the nursery is, in legal terms, processed by Glasgow City Council.  The Council is registered as a data controller under the Data Protection Act 2018 and all personal data is treated as confidential and used only in accordance with the Data Protection Act, the General Data Protection Regulations, and the Information Use and Privacy Policy approved by the City Council.  For more information on how we use personal information, or to see a copy of the Information Use and Privacy Policy, see https://www.glasgow.gov.uk/index.aspx?articleid=18010 .

Education specific privacy statements can be accessed at https://www.glasgow.gov.uk/index.aspx?articleid=22069 .

Useful Contact Information

Comments & Complaints

In Hamiltonhill Family Learning Centre we aim to have positive relationships within our nursery.  However, if you have a comment or complaint about any aspect of nursery life, please contact the Head of Centre in the first instance.

Glasgow City Council complaints procedures are available : https://www.glasgow.gov.uk/index.aspx?articleid=16133

Customer Care Team

Customer & Business Services

Glasgow City Council

City Chambers

Glasgow G2 1DU

Tel: 0141 287 0900

e-mail: customercare@glasgow.gov.uk or education.customercare@glasgow.gov.uk

The above website also includes information on data protection and freedom of information.

Connect

Connect is a national organisation that provides advice and resources for parents and carers.  www.connect.scot

Enquire Scotland

Enquire is a national advice service for families with additional support needs. www.enquire.org.uk

Glasgow City Council

Education Services

City Chambers East

40 John Street

Glasgow G1 1JL

Tel: 0141 287 2000

www.glasgow.gov.uk